About us
Our group
Network Housing Group is a partnership of diverse housing organisations, all with charitable aims, which provides a broad range of housing and related services to people in need.
We consist of Stadium Housing Association, Riversmead Housing Association, Community Trust Housing, Willow Housing and Care, Mitali Housing Association and London Strategic Housing; together we own and/or manage over 16,000 homes in London and Hertfordshire.
In addition the Group incorporates Solon Community Network, a resident participation consultancy promoting resident involvement and community development in urban regeneration.
We also include Just Assured, a risk management and business assurance consultancy providing services to small housing organisations across the country.
Following a ballot of residents on the Stockwell Park and Robsart estates in south London, the newly formed Community Trust Housing, with over 1,300 homes, is expected to join the Group in the autumn/winter of 2006.
Our vision and values
All members of the Group share a common vision and values which underpin the approach to our work and define relationships within the Group:
a. We strive above all else to achieve service excellence, continuous improvement and value for money in all our operations.
b. We remain close to our local communities, valuing diversity and working closely with local housing and health authorities and community groups to maximise our contribution.
c. We are open and accountable, valuing the contribution of our residents, our staff and stakeholders and conduct ourselves at all times in accordance with the highest standards of governance.
d. We make the most of the opportunities and benefits of being part of a group and in turn we contribute actively to build up the strength, reputation and influence of the Group for the benefit of all members.
Our mission, aims & objectives
To be a first class housing manager delivering quality, customer focused, value for money services to residents & customers.
To ensure our homes remain safe, attractive places to live and to protect and enhance the value of our assets.
To provide services that support vulnerable and disadvantaged residents in their homes.
To provide affordable homes both for rent and for sale that meet existing and new housing needs.
To be a key player in regeneration initiatives working in partnership with residents, strategic housing authorities and other housing providers in the public, private and voluntary sectors.
To assist in promoting social inclusion in recognition of the diverse communities in which we work.
Our key corporate strategies
In order to achieve our mission and meet our aims and objectives we will focus on the following strategies:
Customer care strategies to ensure our services are meeting identified needs.
Continuous improvement strategies to enhance quality, efficiency and best value in our operations.
Growth and diversification to increase our portfolio of affordable homes in management.
Investment in our homes to optimise the quality and value of our housing stock.
A diversity strategy to promote housing and employment opportunities for all sections of the community.
A people strategy to recruit, retain and develop quality staff.
Information systems and processes that will add value to service delivery and enhance the cohesion of the Group.
Planning and performance monitoring systems to sustain financial and operational viability.
A PR and communications strategy to enhance the image and reputation of the Group and to support partnership working.
Structures and processes that support good governance & encourage others to join our Group.
For further information on the Group structure, our mission and values please contact Paula Logan, Group Director of Corporate Services.
